Cancellation policy

You can cancel any time before we pick up your parcel and get your money back in full. Once the parcel is with us and on its way, it can't be cancelled.

Before pickup

• Cancel by messaging us on WhatsApp +91 81520 24005 or writing to ceo@ozumax.com with your quote reference.
• You get a full refund of what you paid. No cancellation fee.

After pickup

• Once your parcel is collected, it enters the carrier network and customs process, so the booking can't be cancelled.
• If you want it back before it leaves India, tell us immediately. If we can still stop it, we return it to you. Any pickup and return costs already incurred are deducted from your refund.

When we cancel

We may cancel a booking if the parcel contains items we don't ship, the details don't match what was declared, or the shipment can't legally be exported. If we cancel before dispatch, you get a full refund. If the problem is found after pickup, we refund the amount minus costs already incurred.

Unpaid quotes

A quote you haven't paid for needs no cancellation. It simply expires after 7 days.

For how and when money reaches you, see our refund policy.